Studio Concierge

Direct desk assistance for orders and formulations.

Specialists answer all inquiries within twenty-four business hours, Monday through Thursday.

24 hrs

response window

Mon–Thu

dispatch days

30 days

return window

Send a Message

Order support and formulation queries

Reach out for personalized botanical recommendations, tracking assistance, or bespoke hardware questions.

Fulfillment Details

Transparent dispatch and handling standards

Hudson Valley

primary dispatch point

Express

handling available

Complimentary

domestic returns